Please submit a ticket at:
http://support.emagicone.com/submit_ticket
Can you please provide us with your store connection configuration (you can save it at Preferences[F12] / Actions / Save current configuration), example of the table (at your file) and admin access to your store, so we could check what caused the issue for you.
Please do not post any data here since it is public forum and is accessible to all our customers.
Waiting to hear from you