Thanks for your comment,William.
We need more details from your side to be able to check your request and provide you with possible solution.
Please contact us at firstname.lastname@example.org with the following details:
1) Store Configuration file (can be saved in Preferences(F12) > Save current configuration https://www.screencast.com/t/eKt3AlWk0l5M )
2) Example of such product in your store (SKU/ID)
* do not post any data and files here since this is a public forum