Feb 28, 2017
Patrick Cheesman
wrote
Hi
I recently updated my stock list and imported it into the Store Manager. The new stock list had fewer items than the previous because some items were discontinued. In the import settings I asked it to delete any items in Store Manager that were not in the new list. This worked well and I now have the latest stock list.
However when I posted these changes to my magento website, I discovered that whilst the stock levels and quantities were successfully updated, it did not delete those stock items that are no longer valid. These are still on the web site.
How can I ensure that the list of products in Store Manager is the same as on my Magento Website?
Thanks
Patrick
I recently updated my stock list and imported it into the Store Manager. The new stock list had fewer items than the previous because some items were discontinued. In the import settings I asked it to delete any items in Store Manager that were not in the new list. This worked well and I now have the latest stock list.
However when I posted these changes to my magento website, I discovered that whilst the stock levels and quantities were successfully updated, it did not delete those stock items that are no longer valid. These are still on the web site.
How can I ensure that the list of products in Store Manager is the same as on my Magento Website?
Thanks
Patrick
Reply
3 Answers
Mar 01, 2017
Alexandra Kold
agent
wrote
Thank you for contacting us.
On data display reflects many aspects and there are some required actions which should be performed to imported all data properly.
To discover the issue more deeply we need some additional details from you:
1. file to import
2. import configuration file (may be saved at the last step of Import/Export Wizard - http://screencast.com/t/qfbsG1WCR
3. store configuration file*, so we could check the issue from our
*You may save your store configuration file at: Store Manager > Preferences(F12) > Database Connection tab > Store Configuration section > Actions... > Save current configuration
http://screencast.com/t/L61jPonJmw
4. provide us with the concrete examples from your store database (products IDs or names) in which the data wasn't updated after importing, so we could reproduce the issue from our side.
5. clarify what version of Store Manager you are currently using.
We are looking forward to hearing from you as soon as possible.
On data display reflects many aspects and there are some required actions which should be performed to imported all data properly.
To discover the issue more deeply we need some additional details from you:
1. file to import
2. import configuration file (may be saved at the last step of Import/Export Wizard - http://screencast.com/t/qfbsG1WCR
3. store configuration file*, so we could check the issue from our
*You may save your store configuration file at: Store Manager > Preferences(F12) > Database Connection tab > Store Configuration section > Actions... > Save current configuration
http://screencast.com/t/L61jPonJmw
4. provide us with the concrete examples from your store database (products IDs or names) in which the data wasn't updated after importing, so we could reproduce the issue from our side.
5. clarify what version of Store Manager you are currently using.
We are looking forward to hearing from you as soon as possible.
Mar 01, 2017
Alexandra Kold
agent
wrote
Please use the following email address - contact@mag-manager.com to your reply - this is the internal tickets system and all data provided there will not be public.
Mar 06, 2017
System
wrote
Hello,
We haven't heard back from you for last 5 days, please confirm that all questions were answered and issues are resolved. In case you haven't received an answer, please check your spam folder or check the status of ticket online at:
https://support.emagicone.com
Maybe we are waiting for some information from your side? In this case please get back to us.
In case we haven't replied you back or in case of any misunderstanding, please reply to this mail with all details so we could proceed.
If you do not reply us back, the ticket will be automatically closed within 24 hours.
With kind regards,
The eMagicOne Administration Team
We haven't heard back from you for last 5 days, please confirm that all questions were answered and issues are resolved. In case you haven't received an answer, please check your spam folder or check the status of ticket online at:
https://support.emagicone.com
Maybe we are waiting for some information from your side? In this case please get back to us.
In case we haven't replied you back or in case of any misunderstanding, please reply to this mail with all details so we could proceed.
If you do not reply us back, the ticket will be automatically closed within 24 hours.
With kind regards,
The eMagicOne Administration Team