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Do I have to upload my Store Manager from my desktop to my website?

No, you do not need to upload Store Manager to your website, it should be runnin
Home -> For Customers -> General information -> Knowledgebase

Unable To Connect To Remote Database. What Do I Have To Do?

Very short description of key items to check Internet check failed: - Make
Home -> For Customers -> General information -> Knowledgebase -> Store Manger Connection and Setup

How Can I Upload Images to my FTP?

You can upload images for products using Import Wizard. To do it, you need to ma
Home -> For Customers -> General information -> Knowledgebase -> Store Manger Connection and Setup

Do I have to upload my Store Manager from my desktop to my website?

No, you do not need to upload Store Manager to your website, it should be runnin
Home -> For Customers -> General information -> Knowledgebase

How can I Upload External Images to my FTP?

You can upload external images for products using Import Wizard. In order to do
Home -> For Customers -> General information -> Knowledgebase -> Store Manger Connection and Setup

I Lost My License Keys and Installation Package, Where can I Find Them or How Can I Opt Them Back

When you buy the license or order trial, you indicate e-mail address under which
Home -> For Customers -> General information -> Knowledgebase

Do I need to install Shopping Cart for my website BEFORE I can use Store Manager?

Yes, you have to install one of the supported Shopping Carts. Software can manag
Home -> For Customers -> General information -> Knowledgebase

How can I update my Store Manager? How can I download the latest version of Store Manager?

How can I update my Store Manager? How to download the latest version of Store M
Home -> For Customers -> General information -> Knowledgebase

When and How Should I Update Bridge.php File in Magento?

Starting from version 2.28.1.1495 Store Manager for Magento includes new functio
Home -> For Customers -> General information -> Knowledgebase -> Store Manger Connection and Setup

How can I reset my License? (due to hardware change etc)

On the Store Manager startup you will see registration form. In this form you ca
Home -> For Customers -> General information -> Knowledgebase

Am I using the database I set up on my website or the one I set up with Store Manager? Are they one and the same?

Database installed with Store Manager is a kind of temporary database. It can be
Home -> For Customers -> General information -> Knowledgebase -> Store Manger Connection and Setup

Why should I update?

eMagicOne Team is constantly working to improve the products we are offering. Th
Home -> For Customers -> General information -> Knowledgebase -> Update and Support Service

What is field expression, what can I specify here when importing products?

Expression is a set of SQL statements returning single value. To create an Expre
Home -> For Customers -> General information -> Knowledgebase -> Store Manger Connection and Setup

How to add my IP address to Access List and allow direct MySQL connections?

Why you may need to add your IP to the list of allowed hosts? Once configuring
Home -> For Customers -> General information -> Knowledgebase -> Store Manger Connection and Setup

Can I use discount to purchase any product or service? Can I use discount and order bundle to have one license for free?

Discount cannot be used to order Update Service, Upgrade Service or any other Pr
Home -> For Customers -> General information -> Knowledgebase

Where can I purchase products using discount coupon?

You are welcome to use discount coupons to purchase products developed by eMagic
Home -> For Customers -> General information -> Knowledgebase

How can I install add-on?

Add-on already included in main application executable. You can find it in Tools
Home -> For Customers -> General information -> Knowledgebase

What products by eMagicOne can I resell?

You can resell all eMagicOne products: - mag-manager.com (https://www.mag-
Home -> For Partners -> General Information

Need to Switch / Transfer My Licenses to Other Email / Change Email

When you buy the license or order trial, you indicate e-mail address under which
Home -> For Customers -> General information -> Knowledgebase

What Is Store Root Directory And Where Can I Find It?

Store FTP-directory - This is the relative 'root' folder, that contains the file
Home -> For Customers -> General information -> Knowledgebase -> Store Manger Connection and Setup

How do I import products from dBase/FoxPro or Access database?

You can open dBase/FoxPro table in Excel and save its data into .csv format whic
Home -> For Customers -> General information -> Knowledgebase

How to make Store Manager to work on a dynamic IP, assigned by my isp?

Multiple options available 1. You can add your isp subnet (not exact ip addre
Home -> For Customers -> General information -> Knowledgebase -> Store Manger Connection and Setup

How can I edit/customize reports in Store Manager?

This article contains general information on how to customize reports with Store
Home -> For Customers -> General information -> Knowledgebase -> Store Manger Connection and Setup

Why I cannot request free trial? Can you grant me a new key?

Store Manager products are offered free of charge for 14 days. Within that perio
Home -> For Customers -> General information -> Knowledgebase

No Reply from eMagicOne? Why haven't I received any e-mails and responses from eMagicOne?

If you haven't received order confirmation e-mail or our replies to your request
Home -> For Customers -> General information -> Knowledgebase

Why do I have to setup FTP connection?

FTP connection is not required, you may skip it. FTP used for images – downloadi
Home -> For Customers -> General information -> Knowledgebase -> Store Manger Connection and Setup

How many websites I can manage with single Store Manager license?

According to our policy we allow you to manage as many stores as you wish on one
Home -> For Customers -> General information -> Knowledgebase

How can I register Store Manager Integrations / addons / plugins?

Before you can proceed with registration, you need to download and install addon
Home -> For Customers -> General information -> Knowledgebase

Why might I have problems with special symbols importing data?

Special symbols are text signs or letters that are used in some specific sphere
Home -> For Customers -> Magento Store Manager

How to Solve Connection Issue if You Have Cloudflare ?

If you use Cloudflare service with your online store, it may block access to the
Home -> For Customers -> General information -> Knowledgebase -> Store Manger Connection and Setup