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Operation Hours

Here you can find the information on when we are available: Department
Home -> For Customers -> General information -> Knowledgebase

Why should I update?

eMagicOne Team is constantly working to improve the products we are offering. Th
Home -> For Customers -> General information -> Knowledgebase -> Update and Support Service

Co-branding: Store Manager Software

Benefits - Maximize your income with little effort - Bring up your own b
Home -> For Partners -> Advanced Options

Database Mismatch - Wrong Shopping Cart version (old/new) or Store Manager Version (old)

If you can see error that your database version doesn't match the version expect
Home -> For Customers -> General information -> Knowledgebase

New version is available!

There is a new version available. If you cannot download it automatically, pleas
Home -> For Customers -> General information -> Knowledgebase -> Update and Support Service

How to Order, Apply Update Service and Extend Download Period of Store Manager

First thing you should know – all updates are free during 6 months after your pu
Home -> For Customers -> General information -> Knowledgebase -> Update and Support Service

Database Connection General Information: Selecting Connection Variants

Store Manager requires direct MySQL database connection. Most of hosting compani
Home -> For Customers -> General information -> Knowledgebase -> Store Manger Connection and Setup

ChatGPT Error: The model ... does not exist or you do not have access to it

What does the error mean: ChatGPT Error: The model 'gpt-4' does not exist or yo
Home -> For Customers -> General information -> Knowledgebase -> ChatGPT

Database connection: Direct, Bridge, Direct Connection through HTTP Tunnel. What is the difference?

To start working with your store first of all you have to select what type of co
Home -> For Customers -> General information -> Knowledgebase

VAT - FREE Checkout via PayPal

When you add product to cart, our payment processor includes VAT, depending on y
Home -> For Customers -> General information -> Knowledgebase

How can I update my Store Manager? How can I download the latest version of Store Manager?

How can I update my Store Manager? How to download the latest version of Store M
Home -> For Customers -> General information -> Knowledgebase

ChatGPT Error: You exceeded your current quota

ChatGPT Error: You exceeded your current quota. Please check your plan and billi
Home -> For Customers -> General information -> Knowledgebase -> ChatGPT

Licenses Were Switched to Other Email

eMagicOne company switches the licenses or changes e-mail address (the software
Home -> For Customers -> General information -> Knowledgebase

No Reply from eMagicOne? Why haven't I received any e-mails and responses from eMagicOne?

If you haven't received order confirmation e-mail or our replies to your request
Home -> For Customers -> General information -> Knowledgebase

Software update – cannot download update.

First of all make sure that you have access to the latest version. You get 1 yea
Home -> For Customers -> General information -> Knowledgebase

How to transfer data from Store Manager to another PC

There are situations when you may need to fully reinstall Store Manager or insta
Home -> For Customers -> General information -> Knowledgebase

Unable To Connect To Remote Database. What Do I Have To Do?

Very short description of key items to check Internet check failed: - Make
Home -> For Customers -> General information -> Knowledgebase -> Store Manger Connection and Setup

Why is Store Manager Price Higher at the Checkout Page?

There could be several reasons why the price at the checkout is higher. Here you
Home -> For Customers -> General information -> Knowledgebase

Why I cannot request free trial? Can you grant me a new key?

Store Manager products are offered free of charge for 14 days. Within that perio
Home -> For Customers -> General information -> Knowledgebase

Bridge Connection - Duplicate Entry Error, Duplicated Data, also it may look like "Error: #23000 Duplicate entry '7650' for key 'PRIMARY' "

While working via PHP-MySQL Bridge type of connection, you need to sync your dat
Home -> For Customers -> General information -> Knowledgebase -> Store Manger Connection and Setup