Need to Switch My Licenses Under Other Email/ Change Email
Home > For Customers > General information > Knowledgebase > Need to Switch My Licenses Under Other Email/ Change Email

Need to Switch My Licenses Under Other Email/ Change Email

When you buy the license or order trial, you indicate e-mail address under which your license account is created and to which your software is linked. All the licenses are accessible if you log in to your license account using e-mail that you used to order license keys from -


If you need to change the e-mail address your license are associated to, we disable all your purchased products under old account, create new one with requested e-mail address and move your licenses there. Both accounts remain in our licensing system and we do not remove old accounts to keep records of all actions with your products.


So if you would like to change e-mail address that you used to order license from or move your licenses to any email, you have to contact us with request and provide us:

  • your order ID

  • order confirmation e-mail (the one that you receive after the purchase) or copy (screenshot) of transaction received from your bank/paypal with order details and transaction ID.

  • old e-mail address the products are registered to

  • New e-mail to switch the licenses to.


After you leave your request at -  with all the mentioned details, it will be reviewed and you will get response with updated information within 24 hours.

Important Note: Your license keys will be changed once the e-mail is switched and you will need to register your Store Manager licenses and addons once again. The new software license keys will be issued to you via e-mail and will be accessible via your new license account.


In case you lost your installation package and your update period is over, you need to order appropriate Update Service to get access to the latest version of Store Manager

Place the order with your actual email to get updates applied automatically.


To download available version and find your license key(s) anytime, visit