Jan 13, 2014
Andrew
wrote
I am using connection wizard & input the ftp information. Test connection is ok but it prompt me [Cannot connection ftp, read timed out] when I clicked Next button to upload bridge file. What I should do?
Reply
1 Answer
Jan 13, 2014
Kateryna Beliukh
agent
wrote
Thank you for contacting us.
Please, make sure that you can connect using same details to your store via any FTP client. In case, you can connect without issue, though Store Manager still shows error, please, submit a ticket here: http://support.emagicone.com/submit_ticket
and attach your FTP access details and store URL, so we could set connection for you from our side.
Let us know how it goes!
Please, make sure that you can connect using same details to your store via any FTP client. In case, you can connect without issue, though Store Manager still shows error, please, submit a ticket here: http://support.emagicone.com/submit_ticket
and attach your FTP access details and store URL, so we could set connection for you from our side.
Let us know how it goes!