connection problem
Avatar image
Jan 13, 2014
Andrew wrote
I am using connection wizard & input the ftp information. Test connection is ok but it prompt me [Cannot connection ftp, read timed out] when I clicked Next button to upload bridge file. What I should do?
1 Answer
Avatar image
Jan 13, 2014
Kateryna Beliukh agent wrote
Thank you for contacting us.

Please, make sure that you can connect using same details to your store via any FTP client. In case, you can connect without issue, though Store Manager still shows error, please, submit a ticket here:
and attach your FTP access details and store URL, so we could set connection for you from our side.

Let us know how it goes!