SM for Magento software doesn't launch

May 16, 2016

Sorin wrote

Tried to open the software for the first time after a long time, but the program doesn't start. It was updated somewhere around the and of the last year. Is there a way I can fix this (e.g. delete a file), without the need to uninstall/reinstall?

Thank you for your help.

3 Answers

May 17, 2016

Support Manager agent wrote

Hello Sorin,

Thank you for your post.

Please try to run Store Manager as Administrator. If the issue remains, please try to install newest version over existed one. You can download newest version under your license account at:
http://license.emagicone.com/
In case the issue still persists, you have to un-install application and install it once again

Let us know if you have any other quetsions

May 18, 2016

Sorin wrote

Hello Ira and also thank you for your reply. After much trouble, I finally found the culprit. It wasn't your software's fault, it was the AVG antivirus who blocked it for an unknown reason. Lost all the settings after the complete uninstall, but this is a minor trouble.

Thank you again, now everything it's fine. Have a nice day!

May 19, 2016

Support Manager agent wrote

Hello Sorin,

Thank you for letting us know

Feel free to contact us if you have any questions