Uploaded photos not saving

Uploaded photos not saving

Nov 20 (19 days ago)
Sales wrote
Hi, when there is a change to photos I am uploading the new photos and once I hit apply the photos revert to the original incorrect photos, has anyone else had this problem? The only way I can get the new photos to save is to change the name of the jpeg file.
Reply
2 Answers
Nov 21 (18 days ago)
Iren Zakharko agent wrote
Hello,

Thank you for contacting us.
Can you please provide us with the screenshots of your issue so we could check it clearly.)

Wishing you a great day!
Nov 28 (11 days ago)
System wrote
Hello,

We haven't heard back from you for last 7 days, please confirm that all questions were answered and issues are resolved. In case you haven't received an answer, please check your spam folder or check the status of ticket online at:
https://support.emagicone.com

Maybe we are waiting for some information from your side? In this case please get back to us.

In case we haven't replied you back or in case of any misunderstanding, please reply to this mail with all details so we could proceed.

If you do not reply us back, the ticket will be automatically closed within 24 hours.

With kind regards,

The eMagicOne Administration Team