Bug with the stock management function

Jul 10, 2014

N L wrote

Hi,

I get a bug everytime I decrease an item in the stock management section. It does decrease the item numbers, but it's not normal...

I sent the bug report, but I want to know what's going on and I want to know if I'm messing up my database doing it that way. Thanks

"
Is administrator: No
Application full path: C:\Program Files (x86)\eMagicOne\Store Manager for PrestaShop\PrestaShop_Manager.exe
Application version: 2.12.0 (Build: 800)
Application current working directory: C:\Users\username\AppData\Local\eMagicOne Store Manager for PrestaShop\
System info:
Microsoft Windows 7 Ultimate Edition Service Pack 1 (Build 7601), 64-bit
Memory loaded: 68%
Total phys: 4 293 312 512
Avail phys: 1 347 186 688
Total pagefile: 4 294 967 295
Avail pagefile: 4 294 967 295
Total virtual: 2 147 352 576
Avail virtual: 1 680 101 376
CPU Frequency: 2100 MHz
Windows started on jeudi, juillet 10, 2014, at 12:36:36 PM It is been up for 0 days, 12 hours, 26 minutes, 29 seconds

Top form: "fmStockManagement"
Active control: ""
Top child form: "fmStockManagement"
Active child form control: ""

EAccessViolation: Access violation at address 00B4E056 in module 'PrestaShop_Manager.exe'. Read of address 00000000

Call stack:
(0074D056){PrestaShop_Manager.exe} [00B4E056] cxGridCustomView.TcxGridSite.MouseUp (Line 5213, "cxGridCustomView.pas" + 13) + $1D
(0015E284){PrestaShop_Manager.exe} [0055F284] Vcl.Controls.TControl.DoMouseUp + $38
(0015E321){PrestaShop_Manager.exe} [0055F321] Vcl.Controls.TControl.WMRButtonUp + $15
(0015D8F5){PrestaShop_Manager.exe} [0055E8F5] Vcl.Controls.TControl.WndProc + $2BD
(004D9AB5){PrestaShop_Manager.exe} [008DAAB5] dxHooks.TdxSystemHook.ProcessHookProcs + $99
(004D956D){PrestaShop_Manager.exe} [008DA56D] dxHooks.dxSystemGetMessageHook + $15
(00161C98){PrestaShop_Manager.exe} [00562C98] Vcl.Controls.TWinControl.IsControlMouseMsg + $60
(00008C3D){PrestaShop_Manager.exe} [00409C3D] System.@AfterConstruction + $1D
(00162415){PrestaShop_Manager.exe} [00563415] Vcl.Controls.TWinControl.WndProc + $5C5
(00005ABF){PrestaShop_Manager.exe} [00406ABF] System.@ReallocMem + $3F
(004C4EB3){PrestaShop_Manager.exe} [008C5EB3] dxCoreClasses.TdxFastList.SetCapacity (Line 1306, "dxCoreClasses.pas" + 5) + $9
(004C4BEA){PrestaShop_Manager.exe} [008C5BEA] dxCoreClasses.TdxFastList.Grow (Line 1174, "dxCoreClasses.pas" + 7) + $4
(0053EDD0){PrestaShop_Manager.exe} [0093FDD0] cxControls.TcxControl.WndProc (Line 5261, "cxControls.pas" + 19) + $6
(0074D26B){PrestaShop_Manager.exe} [00B4E26B] cxGridCustomView.TcxGridSite.WndProc (Line 5278, "cxGridCustomView.pas" + 4) + $4
(00161A58){PrestaShop_Manager.exe} [00562A58] Vcl.Controls.TWinControl.MainWndProc + $2C
(000D9D3C){PrestaShop_Manager.exe} [004DAD3C] System.Classes.StdWndProc + $14
(002580D3){PrestaShop_Manager.exe} [006590D3] Vcl.Forms.TApplication.CancelHint + $13
(00256D47){PrestaShop_Manager.exe} [00657D47] Vcl.Forms.TApplication.ProcessMessage + $F3
(00256D8A){PrestaShop_Manager.exe} [00657D8A] Vcl.Forms.TApplication.HandleMessage + $A
(002570C5){PrestaShop_Manager.exe} [006580C5] Vcl.Forms.TApplication.Run + $C9
(01865140){PrestaShop_Manager.exe} [01C66140] PrestaShop_Manager.PrestaShop_Manager (Line 609, "" + 149) + $7
"

stock management - decrease item bug.png

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4 Answers

Jul 11, 2014

Alex Pryshlivskiy agent wrote

Thanks for comment
Could you give me video screen-shot ? I'd like to have a look at this issue.
Is it possible to reproduce this problem from our side ?
In this case we need test connection to you.
Note: - please don't publish this information here.
You can send me details here - kibi@emagicone.com

Oct 21, 2015

Shivam Goswami wrote

Did you solve this problem? I am getting the same problem right now and exactly the same screenshot above.

Oct 22, 2015

Alex Pryshlivskiy agent wrote

We are going to publish Beta Release soon.
I hope this problem will be fixed in this Release.
You should have Beta-tester status to get this version ahead of official Release.
please visit https://license.emagicone.com and tick on check box - Beta-notifications

Beta-user.png

Oct 27, 2015

System wrote

Hello,

We haven't heard back from you for last 5 days, please confirm that all questions were answered and issues are resolved. In case you haven't received an answer, please check your spam folder or check the status of ticket online at:
https://support.emagicone.com

Maybe we are waiting for some information from your side? In this case please get back to us.

In case we haven't replied you back or in case of any misunderstanding, please reply to this mail with all details so we could proceed.

If you do not reply us back, the ticket will be automatically closed within 24 hours.

With kind regards,

The eMagicOne Administration Team