Thank you for reply.
In this case we need to check your details from our side. Please, submit a ticket here :http://support.emagicone.com/submit_ticket
and attach your store configuration file. You can save your store configuration file at: Store Manager > Preferences(F12) > Database Connection tab > Store Configuration section > Actions... > Save current configuration:
also please, provide us with your admin panel access details in ticket.
Waiting to hear from you. Have a nice day!