UPC barcode is limited to 12 digits, while some of my products have 13 digits barcode, how can I enter it through store manager?

UPC barcode is limited to 12 digits, while some of my products have 13 digits barcode, how can I enter it through store manager?

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Mar 22, 2014
Nezar Almugren wrote
UPC barcode is limited to 12 digits, while some of my products have 13 digits barcode, how can I enter it through store manager?

I'm importing products through cvs file.
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3 Answers
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Mar 24, 2014
Tania Hetman agent wrote
Thank you for your questions.

There shouldn't be a problem to import 13 digits UPC barcode.
We need to check an issue from our side. Please, mail to: support@opencartmanager.com and please, provide us with your .csv file, import configuration file (it may be saved at the last step of Import/Export Wizard http://screencast.com/t/6go3yqEBA) and store configuration file*.
*You may save your store configuration file at: Store Manager > Preferences(F12) > Database Connection tab > Store Configuration section > Actions... > Save current configuration http://screencast.com/t/o1SsXObpVg

Look forward to hear from you
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Mar 24, 2014
Nezar Almugren wrote
No there is a problem, the software doesn't even allow to enter more than 12 digits manually for each product. so basically it's not an import or .cvs thing.
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Mar 25, 2014
Tania Hetman agent wrote
Thank you for your reply.

You see, there shouldn't be any restrictions. Please, send us the requested store configuration file* and your .csv file to our e-mail: support@opencartmanager.com so we could check an issue from our side.

Let us know, if you have any other questions.