UPC barcode is limited to 12 digits, while some of my products have 13 digits barcode, how can I enter it through store manager?

Mar 22, 2014

Nezar Almugren wrote

UPC barcode is limited to 12 digits, while some of my products have 13 digits barcode, how can I enter it through store manager?

I'm importing products through cvs file.

3 Answers

Mar 24, 2014

Support Manager agent wrote

Thank you for your questions.

There shouldn't be a problem to import 13 digits UPC barcode.
We need to check an issue from our side. Please, mail to: support@opencartmanager.com and please, provide us with your .csv file, import configuration file (it may be saved at the last step of Import/Export Wizard http://screencast.com/t/6go3yqEBA) and store configuration file*.
*You may save your store configuration file at: Store Manager > Preferences(F12) > Database Connection tab > Store Configuration section > Actions... > Save current configuration http://screencast.com/t/o1SsXObpVg

Look forward to hear from you

Mar 24, 2014

Nezar Almugren wrote

No there is a problem, the software doesn't even allow to enter more than 12 digits manually for each product. so basically it's not an import or .cvs thing.

Mar 25, 2014

Support Manager agent wrote

Thank you for your reply.

You see, there shouldn't be any restrictions. Please, send us the requested store configuration file* and your .csv file to our e-mail: support@opencartmanager.com so we could check an issue from our side.

Let us know, if you have any other questions.