Dear Ira,
Following our previous correspondence, I must state the strategic urgency of this issue in the strongest possible terms, as I believe its importance is being fundamentally underestimated.
The future of e-commerce success is not just traditional SEO; it is AI Optimization (AIO). It is widely predicted that by 2026, a majority of search results will be AI-generated answers. To even be considered by these new models, a webpage needs deep, relevant content: long-form descriptions well over 500 words, integrated FAQs, and rich, structured data. A simple, short category text will soon be worthless. I am not sure how many of your other customers know this, but I do, because I am actively working to future-proof my business.
To show you this is not a theoretical problem but a tangible failure of your current tool, please see the direct comparison I have prepared below. I used the exact same detailed prompt for a category on my Dansih webshop (https://www.ctiparty.dk) in both your current ChatGPT-based tool and in Gemini Advanced.
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Test Case: Category Description
PROMPT USED: File 1
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RESULT from ChatGPT: File 2
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RESULT from Gemini Advanced: File 3
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As you can see, the difference is not a matter of small nuances; it's a fundamental difference in capability. The Gemini output is substantially more detailed, better structured for SEO, and written in a professional tone suitable for a high-ranking e-commerce site. This is precisely where your current tool fails. ChatGPT is incapable of producing the long, structured, and deep content required for the future. Even with a carefully crafted prompt, its response was a complete failure for this purpose.
So when you say your team is busy with other 'critical' tasks like databases, you are telling me that the single most important tool for customer acquisition and future-proofing our businesses is not your priority. From my perspective as a business owner who has acquired five competitors in the last three years, this is a sign that you are in a state of decommissioning , not development . You are not building the future for your clients.
I cannot wait for your platform to catch up while my business falls behind. My company's future depends on staying ahead. Therefore, I must inform you that I have already begun researching alternative platforms and third-party modules. I am actively looking for a replacement for your product.
I've noticed I am not the first to raise this; a user in June 2024 brought this up and received no substantive reply, which I consider a failure. You have a choice: be a leader that provides the best, forward-thinking tools, or be a follower that waits for overwhelming demand, by which time your most ambitious customers will have already left.
I am deeply disappointed. I require a clear and immediate commitment to integrating a demonstrably superior AI. Without it, I will have no choice but to proceed with finding a new partner who is serious about the future.
Sincerely,